Help & support

How to get support

Send a clear support request and find replies in your dashboard.

Step by step

1. 1

   Open Support

   Choose Support from your dashboard menu to see your existing tickets or start a new one.

2. 2

   Create a ticket

   Select New ticket. Add a short subject and explain what happened, what you expected and any relevant order or payment reference.

3. 3

   Add useful details

   Submit your ticket. You can add screenshots or files in the conversation when they help explain the issue. Keep passwords and payment card details out of attachments.

4. 4

   Follow the conversation

   Return to the ticket to read replies and provide any requested information. Keep updates about the same issue in that conversation.