Answers, not a support queue.

01 / GETTING STARTED

How do I create an account?

Click Get started on any page. Enter your name, email and password, or sign in with Google. You will get a verification email, click the link and the account is ready.

What is the minimum top up?

The minimum is set by the platform and shown on your wallet page. You can add any amount above it in a single transaction.

How does the wallet work?

Your wallet holds your balance. Top it up through Flutterwave by card or bank transfer. After that every purchase deducts from the balance instantly, with no payment details re-entered.

Can I withdraw my balance?

No. Wallet funds are not withdrawable. They can only be spent on the platform.

02 / SOCIAL MEDIA LOGS

Are the accounts safe to use?

Every account is aged and verified before it is listed. We recommend warming an account up before heavy activity, especially for ad campaigns.

What if an account stops working?

Open a ticket with your order details. Valid complaints get a replacement or a wallet refund, depending on the case and how soon you report.

How fast is delivery?

Instant. Credentials appear on screen the moment payment confirms and stay saved in your orders.

Can I preview before buying?

Some listings include a preview link so you can check the profile first. Look for the preview button on the listing.

03 / WORKING TOOLS

What counts as a working tool?

Updates, picture sets and other digital assets marketers use. They can be downloadable files, links to resources such as Telegram channels, or both.

What is a bundle?

A tool that contains several items, files or links or both. Everything in it is delivered together on purchase.

How do I access what I bought?

Go to your Orders page. Files download directly and links can be copied or opened. Download links expire after 24 hours, and you can generate a new one any time.

04 / SMS NUMBERS

Which platforms can I verify?

WhatsApp, Telegram, Instagram, Facebook, Gmail, X and hundreds of others that use phone verification.

Which countries are available?

Over 200, including Nigeria, the US, the UK, Canada, Germany and India.

How long does the code take?

Most codes arrive in under 30 seconds. The platform polls for the message automatically and shows it live.

05 / PAYMENTS AND REFUNDS

What payment methods work?

Card payments and direct bank transfer through Flutterwave. Both reflect instantly.

Is my card information stored?

No. Flutterwave handles all processing and TemmySocials never stores card details.

Can I get a refund?

Refunds go to your wallet for valid complaints. That covers non working accounts reported within 24 hours, failed deliveries and duplicate charges. We do not refund to a bank account.

06 / ACCOUNT AND SUPPORT

How do I reach support?

Log in and open the Support section in your dashboard. Create a ticket describing the issue and attach screenshots or files if they help.

How am I told about my orders?

In app notifications cover order updates, support replies and wallet activity. Check the bell in the header or the Notifications page.

I signed in with Google, can I set a password?

Yes. Go to your Profile page and set one. After that either method signs you in.